H3 Image
When a run doesn’t work.
Generation-credit restoration and payment refunds are different processes.
Confirmed generation failures
The ledger restores reserved credits once after a confirmed provider failure. An uncertain submission is reconciled before another generation is attempted, preventing duplicate provider charges.
File delivery problems
A successful generation with a temporary storage problem should retry file delivery. It should not silently create a second paid image.
Payment refunds
Purchasing is not available during the initial trial, and trial credits have no cash value. Final purchase and payment-refund terms will be published before checkout opens.
Need help?
Email support@h3image.xyz and include the job or order reference. Do not send passwords, card numbers or API keys.